Learner support focuses on what the teacher or instructor can or should do to help learners beyond the formal delivery of content or skills development. The following diagram illustrates the different categories of learner support in ODFL.
Much research and development into distance learning have gone into teaching – academic support. Less attention has been paid to nonacademic support which is perhaps the more complex area and needs various ways of describing it.
Watch this video to get a glimpse of learner support: [Watchtime: 15.18 mins]
by Commonwealth of Learning